Cartridge Troubleshooting / RMA

We understand you are having problems printing with your inkjet cartridge(s).

Please review the correct cartridge care and troubleshooting instructions located to the right on your screen. After you follow through with all of the recommendations, if the cartridge still does not function properly and falls under the warranty period, then click the visit form button below to complete the request.

Separately, print a copy of the RMA and return it with the warrantied cartridge. If during the troubleshooting the cartridge is restored, there is no need fill out or submit the RMA form.

Once we receive the cartridge(s) and determine that it is defective and warrantied we will issue a replacement cartridge.

If we receive back a cartridge without the form being filled out we will not be able to assess it.


Please be aware that cartridges have an expiration date. Once they are opened if they are not stored and cleaned correctly they can have problems. Make sure to always write the date you opened the cartridge on cartridge itself as well as the foil storage package or box. The expiration date is only valid before the product is open. The Reiner factory only warranties them for 30 days once they are opened.

Cartridge Care & Troubleshooting Instructions

(click links to download PDF)

jetStamp MP Series
jetStamp 990

QD & QDX Cartridges
Yellow Cartridges

Reiner 940
jetStamp graphic 970

Quick Drying Cartridges
Water-Based Cartridges

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