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Repair Requests

X1JET

Need to repair your X1JET? Here’s how!

  1. Fill out the Web Repair Request form below. (One form per machine. If you have multiple units, please submit a separate request for each)
  2. Check your E-Mail.
  3. Print Repair Authorization Confirmation.
  4. Ship Repair Authorization Confirmation with your machine.
  5. Once available, please email the tracking information to repairs@handheldinkjet.com so we can expedite the process and know when to expect your machine.
Your Name and Company*
Email*
Phone
Street
City
State
Zip
Country
X1Jet Model*
Serial Number*
MAC Address
Reason for Repair*
Dealer Purchased From
Approximate Purchase Date (MM/dd/yyyy)
Number Items Returning*
Product Link Clicked
Status*
Repair Origin*

Repair Disclaimer

Repair labor is billed at a flat rate of $175. In many cases, it is necessary to perform partial repairs or replace components in order to properly diagnose the issue(s).
Should you decide to decline the repair; a $75 evaluation fee will apply to cover the technician’s time.
Please note: The total cost of the repair, beyond the initial labor charge, cannot be determined until the equipment has been thoroughly assessed.
x1JET Standard System

Where to Locate Your Product’s Serial Number and MAC Address

Contact Us!

First Name*
Last Name*
Email*
Phone
Your Message*
Lead Source
Source Specifics