AMI GENERAL TERMS AND CONDITIONS

Quotations

Quotations valid for 30 days unless otherwise specified.  Clerical errors are subject to correction.

Payment Terms

Credit cards, checks in advance, and wire transfers are accepted (wire transfers are subject to additional processing fees). Net 30 with approved bank and trade references.  

Delivery

Every effort will be made to fill orders within the time frame promised. We will assume no responsibility for damages growing out of or owing to any delays due to supply chain issues, material or labor shortages, accidents, fires, transportation delays, or any other factors within or beyond our control.

Claims

Under no circumstances will we be responsible for damages or claims for expense in using our products or services, including any damage caused by us or otherwise to customer supplied parts, products or molds.

Cancellation of Orders

An order already entered with us cannot be canceled without approval from management. Work completed before an approved cancellation will be charged to the customer. Custom orders may not be canceled or changed without written authorization.

Customer Indemnity

By submission of an order, customer expressly represents and warrants that it is authorized by law to use the words, symbols, or art work connected with the order, and agrees to indemnify Automated Marking, Inc. against all claims and expenses, including attorney’s fees and costs arising from any unauthorized use.

Warranty

Warranty ensures products are to be free of defects in material or workmanship under normal use. Damages due to user error and/or to incorrect use or operation are not covered under warranty. No other warranty is expressed or implied. Please see individual product line warranty for further specifications. 

Tech/Phone Support 

Each printer includes 30 minutes of phone support. Subsequent support is sold in 30 min increments for $60. 

Equipment Installation Pricing 

Onsite startup installation at customer location:
Continental US pricing includes expenses, set up, installation, & training – standard: Monday-Friday, 8:00 a.m. to 5:00 p.m. $1,800.  Subsequent days $1200 per day.

Repairs

Technician will send an estimate after the machine has been evaluated. Customers are not obligated for payment until they approve the estimate/repair.

Please take advantage of our offer to print samples on your products.  This process lets you make sure that the imprints withstand your tests and quality expectations prior to purchasing.  If you elect to forego sampling, printer returns may not be accepted.

CAMI PRO THERMAL INKJET

  • Webster
  • Supra-Jet
  • ProTIJ1 & ProTIJ Multi
  • Inks & accessories for the above models

Shipping: Estimate does not include shipping

Taxes: will be charged in the following states: MO, NY, TX, other states may follow

Lead Time: 4-8 weeks depending on complexity. Sooner when possible. Not responsible for delays caused by supply chain issues or other delays outside of our control. If installation of equipment is required, other lead times may apply. Custom orders to be negotiated.

Payment: 50% down with order. Balance due on shipment. Other terms may be negotiated.

FOB: NY/CT

Download the Warranty (PDF)

CAMI PRO PIEZO

  • The Cure HR
  • Inks & accessories for the above models

Shipping: Estimate does not include shipping

Taxes: will be charged in the following states: MO, NY, TX, other states may follow

Lead Time: 4-8 weeks depending on complexity. Sooner when possible. Not responsible for delays caused by supply chain issues or other delays outside of our control. If installation of equipment is required, other lead times may apply. Custom orders to be negotiated.

Payment: 50% down with order. Balance due on shipment. Other terms may be negotiated.

FOB: NY/CT

Download the Warranty (PDF)

CAMI CASE PRO

  • Case Pro
  • Case Pro Plus
  • Case Pro Multi
  • Case Pro Box Burner
  • Inks & accessories for the above models

Shipping: Estimate does not include shipping

Taxes: will be charged in the following states: MO, NY, TX, other states may follow

Lead Time:  4-8 weeks depending on complexity. Sooner when possible. 14-16 weeks for the Case Pro Box Burner. Not responsible for delays caused by supply chain issues or other delays outside of our control. If installation of equipment is required, other lead times may apply. Custom orders to be negotiated.

Payment: 50% down with order. Balance due on shipment. Other terms may be negotiated.

FOB: NY

Download the Warranty (PDF)

REINER

  • 1025
  • 990
  • 970
  • Speed-i-Jet 798
  • 940
  • Inks & accessories for the above models

Shipping: Estimate does not include shipping

Taxes: will be charged in the following states: MO, NY, TX

Lead Time: Most items are shipped from stock, others may be 2-3 weeks. Not responsible for delays caused by supply chain issues or other delays outside of our control.

Payment: Credit Card unless otherwise stated in terms of quote

FOB: NY

Download the Warranty (PDF)

EBS

  • 250
  • 260
  • Inks & accessories for the above models

Shipping: Estimate does not include shipping

Taxes: will be charged in the following states: MO, NY, TX, other states may follow

Lead Time: Some items are shipped from stock, others may be up to 2 weeks. Not responsible for delays caused by supply chain issues or other delays outside of our control.

Payment: Credit Card unless otherwise stated in terms of quote

FOB: IL

Download the Warranty (PDF)

AMI AFTERMARKET INKS

Shipping: Estimate does not include shipping

Taxes: will be charged in the following states: MO, NY, TX, other states may follow

Lead Time: Most items are shipped within 5 business days. Not responsible for delays caused by supply chain issues or other delays outside of our control.  

Payment: Credit Card unless otherwise stated in terms of quote

FOB: FL

Download the Warranty (PDF)

WIDE FORMAT AFTERMARKET FLUIDS & INKS

Shipping: Estimate does not include shipping

Taxes: will be charged in the following states: MO, NY, TX, other states may follow

Lead Time: Most items are shipped the same or next day, others may be up to 1 week. Not responsible for delays caused by supply chain issues or other delays outside of our control.  

Payment: Credit Card unless otherwise stated in terms of quote

FOB: NY

Download the Warranty (PDF)

ZENJET

  • Dynamic
  • Ultra
  • Terminal
  • Inks & accessories for the above models

Shipping: Estimate does not include shipping

Taxes: will be charged in the following states: MO, NY, TX, other states may follow

Lead Time: Most items are shipped from stock, others may be 3-4 weeks. Not responsible for delays caused by supply chain issues or other delays outside of our control. If installation of equipment is required, other lead times may apply.

Payment: Payment with order unless otherwise stated in terms of quote

FOB: NY

Download the Warranty (PDF)

ZENJET

  • Dynamic
  • Ultra
  • Terminal
  • Inks & accessories for the above models

Shipping: Estimate does not include shipping

Taxes: will be charged in the following states: MO, NY, TX, other states may follow

Lead Time: Most items are shipped from stock, others may be 3-4 weeks. Not responsible for delays caused by supply chain issues or other delays outside of our control. If installation of equipment is required, other lead times may apply.

Payment: Payment with order unless otherwise stated in terms of quote

FOB: NY

Download the Warranty (PDF)

CAMI LABEL

  • CAMI Label Applicators
  • CAMI Label Print & Apply

Shipping: Estimate does not include shipping

Taxes: will be charged in the following states: MO, NY, TX, other states may follow

Lead Time:  4-6 weeks depending on complexity. Sooner when possible. Not responsible for delays caused by supply chain issues or other delays outside of our control. If installation of equipment is required, other lead times may apply. Custom orders to be negotiated.

Payment: 50% down with order. Order balance due on installation. Other terms may be negotiated.